Is your organisational data in different places? When your customers contact you do you understand the value of the customer and the varied interaction between you and them.
For Example, if you are a charity organisation. You provide services to a range of clients. You have a shop you sell goods or services. You have supporting members, volunteers, and you have a number of fund raising activities. With an integrated system, your accounting system talks to the shop, and talks to the membership database, your volunteering rostering system, your website and commerce shop on the web, and the dozens of spreadsheets, forms, newsletter and marketing material you use. For some businesses, you also want to integrate your communications – phones, faxes, Twitter, email and SMS.
The challenge is integration, without expense!
MrCRM is an expert in integration between various systems, and Microsoft Dynamics CRM 2011 is a very powerful system that allows integration from a large number of sources. For detailed information on integration solutions check out our Solutions Page.
Here are just some of the integrations we have undertaken or provide solutions to:
- CRM to MYOB accounting systems
- CRM to Xero accounting
- CRM to xml feeds, web pages and web services
- CRM to Microsoft products – Dynamics Navision, Dynamics AX
- CRM to phone messaging systems. E.g. CyTrack
- CRM to SMS systems
- CRM to mobile devices – iPhone / iPad.
With our expertise in-house, and the power of MS Dynamics CRM 2011, the opportunities are to have a single point of truth in any business, commercial or charity.