Testimonials

Intrapower

”As a service focused organisation we are always looking at ways of improving the way that we manage our customer relationships. In doing so, we recognised that we were struggling with effectively tracking the increasing number of customer interactions and began investigating various customer relationship management (CRM) solutions.

Upon reviewing a number of options, we selected Microsoft Dynamics CRM as the right platform for us and MrCRM as the expert implementation partner. MrCRM helped us to flesh our requirements and delivered a solution which not only enables us to better manage our customers internally, but also allows us to deliver Microsoft Dynamics CRM in a Software as a Service (SaaS) Model to our clients as part of our complete IT solution.

From the start, we found MrCRM to be extremely accommodating, helpful and responsive. Through their consultative approach, they pro-actively identified a number of areas where we could save money on additional consulting services by using in-built system features to meet our requirements. This shows that they are thinking more about our business rather than their project fees.

MrCRM really know their product and are very easy to work with. I would not hesitate in recommending them to other organisations looking for an effective CRM solution.”

Jade Doherty, General Manager Sales Operations, Intrapower

Freighter Maxi-CUBE Queensland

“In deciding to automate and streamline our sales management and stock/warranty tracking processes, we turned with confidence to Mr CRM. They were able to quickly grasp our unique requirements and designed a robust solution which continues to add tangible value to our business.

The Microsoft Dynamics CRM platform implemented by Mr CRM provides us with the flexibility to manage multiple processes and business relationships. We not only have improved visibility of key customer interactions and sales opportunities, but are also able to better track stock movements and warranty commitments – all within the one system.

The team at Mr CRM are both technically savvy and a pleasure to do business with. I would not hesitate in recommending them to other organisations looking to implement process automation and business relationship management solutions.”

Mark Sutcliffe, Director and General Manager, Freighter Maxi-CUBE Queensland

Tsubaki Australia Pty Ltd

“Another CRM provider left us with a totally unsatisfactory, unstable system which very few people in our business were actually using. MrCRM resolved all the legacy issues and provided us with a true business solution that our users quickly embraced.

Not only is the initial customer and sales quoting system working as it should, MrCRM extended the original design to include a project module which enables us to manage the complete end-to-end sales process. The complete solution has helped us improve our customer service and have more control of our sales operations. For example, we can record and track what equipment a customer has so we can pro-actively contact them when it needs replacing, and centrally monitor the sales pipeline and manage quotations.

When system issues or queries do arise, we have the peace of mind of knowing that a quick fix will be delivered through our Platinum Support program. This is important to us because if our system not working as it should, this impacts our own customer service.

Overall, our experience with MrCRM has been and continues to be a very positive one. They took the time to really understand our business and our unique requirements. MrCRM is a personable, flexible and professional company that really understands the product.”

Brendan McConnell, Sales Director, Tsubaki Australia Pty Ltd

 

Another CRM provider left us with a
totally unsatisfactory, unstable system
which very few people in our business
were actually using. MrCRM resolved all
the legacy issues and provided us with
a true business solution that our users
quickly embraced.

Brendan McConnell, Sales Director, Tsubaki Australia Pty Ltd

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